Customer Service

Topic: Customer Experience and Design Essentials: Rethinking the Customer JourneyScenario: Executive leaders are often great about coming up with business ideas, but struggle to implement them in user-friendly fashion – by being clear and up-front about value propositions and features, removing friction and action steps...

Topic: How Technology is Making Travel More Human Scenario: Biometrics (face/voice recognition and gesture-tracking technology) are making it possible to do everything from step onto a flight to check into a hotel to purchase an item from a store without having to touch anything or ever...

Like we frequently touch on in keynote speeches and training workshops, innovation is often simpler than it seems. For example, say you’re a real estate firm hoping to compete in one of today’s most competitive and crowded markets - how would you go about standing...

Topic: There’s More to Diversity Than MulticulturalismScenario: Trade secret – diversity can be one of the ultimate sources of competitive advantage in business. But diversity is about more than multiculturalism: It’s all about appreciate the value of bringing a wide range of perspectives and ideas...

Topic: Customer Experience and Design Essentials: Rethinking the Customer JourneyScenario: Business executives are often great about coming up with business ideas, but struggle to implement them in user-friendly fashion – by being clear and up-front about value propositions and features, removing friction and action steps...

Travel futurists and keynote speakers are handy folks to have along on any vacation or business trip. After all, many have great hints, tips, and ideas (not to mention stories) to share. But you don't need to be a travel futurist, hospitality keynote speaker, or...

When it comes to driving business results, there's more to technology and digital transformation than you might anticipate. We break down some key points to keep in mind as you embark on your digital transformation journey in our latest summaries of recent market research:Topic: Big...

MANAGE HIGH-TECH CHANGE AND DISRUPTION Technology continues to reshape the world of business, even as uncertainty has become the only certainty that organizational leaders can predict going forward.   In Digital Transformation: The Definitive Guide™, you won’t just discover how the world’s most successful enterprises and executives lead...