TOP 50 CUSTOMER SERVICE SPEAKERS FOR EVENTS: KEYNOTE EVENTS FOR HIRE

The Top 50 customer service speakers who keynote and CX futurist consultants are aware that it is at the heart of many successful brands, and the individuals who lead such organizations are pioneers in customer experience. As you might imagine, many of of the best-known Top 50 customer service speakers come from the world of dining, restaurants, hospitality and user-facing firms, where delivering exceptional exchanges is a daily priority. 

The Top 50 customer service speakers list leaders not only inspire their teams but also educate others on the importance of excellence. Let’s take a look at who’s on the roster.

1. Scott Steinberg – Futurist and customer experience expert for 3000 brands known for delivering actionable strategies on the future of CX and service.

2. Chris Nassetta – CEO of Hilton, recognized for leading the brand through a transformation focused on personalized guest experiences.

3. Herb Kelleher – Co-founder of Southwest Airlines, a Top 50 customer service speakers leader in CX and company culture, known for creating a fun and customer-first environment.

4. Arne Sorenson – Late CEO of Marriott International, who focused on customer-centric leadership and hotel service excellence.

5. Steve A. Brown – Former President of Ritz-Carlton, where he helped create one of the world’s most revered customer service cultures.

6. Mark Hoplamazian – CEO of Hyatt Hotels, celebrated for enhancing the guest experience through loyalty programs and personalized service.

7. Jonathan Tisch – CEO of Loews Hotels, Top 50 customer service speakers pick noted for integrating exceptional service into every aspect of hotel operations.

8. Richard Branson – Founder of Virgin Group, renowned for his commitment to customer service across industries.

9. Travis Witt – Senior Vice President at Four Seasons Hotels, a company revered for its world-class customer service and personalized guest experiences.

10. Sam Altman – President of OpenAI, an artificial intelligence pioneer behind many leading service efforts and online interactions.

11. Sally Choi – Chief Customer Experience Officer at Kimpton Hotels, who redefined luxury through personalized and attentive service.

12. Joe McInerney – Former President of the American Hotel & Lodging Association, a Top 50 customer service speakers provider in advancing standards across the industry.

13. Kelly Walters – Head of Guest Experience at InterContinental Hotels Group, instrumental in improving customer engagement and loyalty.

14. Dara Khosrowshahi – CEO of Uber, whose leadership transformed transportation services with a customer-first approach.

15. Gina McNamara – Chief Experience Officer at Fairmont Hotels, known for her work enhancing the overall customer experience at Fairmont’s luxury properties.

16. Jeremy M. Jacobs – CEO of Delaware North, recognized for prioritizing customer service in hospitality and sports venues.

17. David Kong – CEO of Best Western, where he emphasized customer satisfaction and quality service across their properties.

18. Patricia A. Miller – VP of Customer Service at Wyndham Hotels, who led the charge in enhancing guest loyalty through personalized service.

19. Barry Sternlicht – Chairman and CEO of Starwood Capital Group, which developed innovative concepts like the W Hotels brand, focused on unique customer service.

20. Jim Milliken – CEO of Omni Hotels & Resorts, well-known for creating memorable guest experiences with a focus on personalized luxury.

21. Tony Hsieh – Late CEO of Zappos, whose customer service philosophy revolutionized the e-commerce and service industries.

22. Catherine (Cathy) Horyn – Customer Experience Specialist at The Ritz-Carlton, recognized for her expertise in luxury guest interactions.

23. Randy Smith – Founder of Smith Travel Research, offering data-driven insights into customer satisfaction in the hospitality industry.

24. Brian Chesky – Co-founder and CEO of Airbnb, known for redefining the travel experience with a focus on customer service and personalization.

25. Robin Rossmann – Managing Director of STR Global, a leader in hospitality analytics with a focus on customer experience trends.

26. Paul James – Global Brand Leader of St. Regis Hotels & Resorts, renowned for elevating customer service standards in luxury hospitality.

27. John Taffer – Host of Bar Rescue, known for his expertise in improving customer service in the hospitality industry, especially bars and restaurants.

28. Maria L. Karras – Head of Customer Engagement at Hilton Worldwide, recognized for enhancing the guest experience through digital platforms.

29. Tim Rosato – Founder of Silver Lion Group, a consultant known for training and engagement.

30. Evan Weiss – Chief Customer Officer at Radisson Hotel Group, focusing on delivering exceptional guest experiences across global properties.

31. David A. Schneider – CEO of Extended Suites, transforming the budget hotel experience by emphasizing customer satisfaction.

32. Sarah R. Samuels – Senior Vice President of Customer Experience at Hyatt, enhancing the brand’s service offerings through personalized customer service.

33. Stephen K. Robinson – Former VP of Customer Service at United Airlines, who prioritized customer-centric operational improvements.

34. Leslie B. O’Donoghue – Senior Director of Customer Experience at Marriott, known for pioneering loyalty programs that prioritize personalized service.

35. Bill Marriott – Executive Chairman of Marriott International, widely recognized for his leadership in transforming Marriott into a customer-first brand.

36. Matt Minichini – Senior Vice President of Guest Experience at Hilton Worldwide, leading major customer service initiatives.

37. Hassan A. Yassir – CEO of Fairmont Raffles Hotels International, shaping customer service excellence through a luxury hospitality lens.

38. Simon Cooper – Former President of Ritz-Carlton, where he became synonymous with luxury service in the hotel industry.

39. Steve Burke – CEO of NBCUniversal, known for applying customer service principles in the entertainment and hospitality sectors.

40. Katie L. Lacy – Chief Customer Officer at The Leading Hotels of the World, known for her strategic leadership in enhancing luxury guest services.

41. Bruce H. White – Senior VP of Customer Satisfaction at Hilton Worldwide, recognized for driving loyalty through exceptional service.

42. Julie C. Jarnot – Senior Director of Customer Experience at Wyndham Worldwide, revolutionizing the hotel industry’s service standards.

43. Joseph D. Fish – Senior Vice President of Guest Relations at Marriott, leading several customer experience initiatives.

44. Andrew O’Brien – Executive VP of Customer Service at Four Seasons Hotels, known for creating seamless luxury experiences.

45. Jack DeWitt – President of Guest Services at Hyatt, leading key initiatives to improve service across global properties.

46. Michele A. Rethmeier – VP of Customer Service at Intercontinental Hotels, recognized for her role in improving overall guest experiences.

47. Marc A. Meryhew – CEO of Meryhew Hospitality, known for creating a customer-first culture within his hotel properties.

48. Lisa J. Sokolov – VP of Operations & Guest Services at InterContinental Hotels Group, focusing on both employee training and customer satisfaction.

49. Tom L. Smith – Chief Customer Experience Officer at Kimpton Hotels, transforming luxury service to be more personalized and guest-focused.

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As the world’s Top 50 customer service speakers are aware, firms in every industry thrive on delivering exceptional CX solutions. Thought leaders on the roster inspire change, set new standards, and foster environments where the client is always a priority. Through their insights and leadership, the Top 50 customer service speakers continue to redefine what great service looks like in every field.