Author: scott

Happy New Year! As futurist keynote speakers and strategic advisers to over 1000 brands, we’re often asked: Which trends will define the year ahead? It’s a fine question to ask, as from NFTs to AR and cloud-native platforms to advanced biometrics (and a metaverse full...

Customer experience (CX) isn’t just the ultimate source of competitive advantage today – in tomorrow’s increasingly hyper-competitive world, it’s everything.   Revealing how to deliver legendary customer service and design can’t-miss products, services, and solutions that stand out at a glance, Customer Experience (CX): The Ultimate Guide™...

Which business and technology trends will most define 2022 and the coming months ahead?   The answers may surprise you. As futurist keynote speakers and strategic advisers to over 1000 brands, we've sorted through hundreds of emerging developments to bring you a sneak peek at today's hottest...

The future of travel continues to evolve at a blistering clip, promising more new emerging trends and innovations in 2022, 2023, and the years to come. Wondering what it takes to design winning solutions and customer experiences going forward? You can put yourself in the...