Author: scott

13 Aug

Posted at 05:56h in Change Management, Customer Experience CX, Cybersecurity, Future Trends, Technology, Travel and Hospitality, Workforce Trends and Innovations

Rise of the Robots: AI is Coming for Your Job – Unless You Can’t Be Replaced – Fun fact: Artificially-intelligent chatbots (software personalities) are now smart enough to pass for humans in conversation, and they even have AI-powered software tools where you can enter a...

10 Aug

Posted at 07:09h in Future of Work, Associations, Business, Change Management, Future Trends, Futurist, Leadership, Management

Topic: What is Flexwork?: Rethinking the Future of Tomorrow’s Workplace and SchedulesScenario: A concept championed by market leaders like Palo Alto Networks, Square, Zoom, and Box, flexwork suggests as follows: That the future of work now requires organizations to be way more adaptable and put...

03 Aug

Posted at 07:09h in Advertising, Business, Communications and PR, Creativity, Customer Experience CX, Customer Service, Design Thinking

Topic: Customer Experience and Design Essentials: Rethinking the Customer JourneyScenario: Executive leaders are often great about coming up with business ideas, but struggle to implement them in user-friendly fashion – by being clear and up-front about value propositions and features, removing friction and action steps...

20 Jul

Posted at 06:04h in Associations, Customer Experience CX, Customer Service, Digital Transformation, Finance and Banking, Future of Work, Personal Finance

Topic: The Future of Banking and Finance: Reimagining Money and PaymentsScenario: The world of finance is quickly going high-tech and digital – and for tomorrow’s business, the future lies far beyond simply processing online payments. Now’s a fine time to start exploring the many ways...

14 Jul

Posted at 11:04h in Business, Change Management, Digital Transformation, Innovation, Keynote Speakers, Leadership, Uncategorized

Digital transformation may seem difficult at first blush. But as it turns out, successfully managing change and disruption don't have to be as time-consuming, challenging, or expensive as you might suspect when you apply a few simple strategies as principles. As keynote speakers on digital...

08 Jul

Posted at 05:44h in Cybersecurity, Digital Transformation, Future of Work, Future Trends, Training and Development, Workforce Trends and Innovations

How to Secure the Future of Travel and Transportation – Security checkpoints that scan your face and you simply walk through. Airport terminals where you drop off bags, check in at kiosks, and never interact with a human being. Package pickup points and hotel rooms...

01 Jul

Posted at 08:13h in Travel and Hospitality, Change Management, Communications and PR, Customer Experience CX, Customer Service, Technology, Training and Development

Topic: How Technology is Making Travel More Human Scenario: Biometrics (face/voice recognition and gesture-tracking technology) are making it possible to do everything from step onto a flight to check into a hotel to purchase an item from a store without having to touch anything or ever...

22 Jun

Posted at 05:31h in Advertising, Business, Change Management, Communications and PR, Customer Experience CX, Customer Service, Design Thinking

Like we frequently touch on in keynote speeches and training workshops, innovation is often simpler than it seems. For example, say you’re a real estate firm hoping to compete in one of today’s most competitive and crowded markets - how would you go about standing...