TOP 50 CUSTOMER SERVICE EXPERTS: KEYNOTE SPEAKERS, CX CONSULTANTS & ADVISORS

The Top 50 customer service experts, CX keynote speakers and futurist consultants opine that in an era where experience is a major competitive differentiator, thought leaders have revolutionized the way we think about service. And of course today’s Top 50 customer service experts leaders from the worlds of business, technology hospitality, travel, hotels, and restaurants, are known for their relentless focus on delivering exceptional exchanges. 

1. Scott Steinberg – Expert on consumer behavior and customer experience strategies for 3000 brands, offering innovative solutions for businesses in the digital age.

2. Arne Sorenson – Former CEO of Marriott International, known for his leadership in enhancing guest satisfaction globally.

3. Danny Meyer – Founder of Union Square Hospitality Group, pioneering a customer-first culture in the restaurant industry.

4. Howard Schultz – Former CEO of Starbucks, Top 50 customer service experts leader revolutionizing the coffeehouse experience with personalized service.

5. Richard Branson – Founder of Virgin Group, famous for delivering experiences across various industries.

6. Brian Chesky – Co-founder of Airbnb, transforming the travel and hospitality sectors with innovative, customer-driven experiences.

7. Chris Nassetta – CEO of Hilton Worldwide, a Top 50 customer service experts pick remaking CX solutions across the global hospitality industry.

8. Brian Kelly – CEO of The Points Guy, revolutionizing customer service in the travel industry with expert advice and recommendations.

9. Ruthie Gaines – Chief Customer Officer at Hilton, leading customer experience initiatives at one of the world’s most prestigious hospitality brands.

10. Travis Kalanick – Co-founder of Uber, Top 50 customer service experts advisor innovating in transportation with a focus on convenience and ease of use.

11. Tiffani Bova – Global Customer Growth and Innovation Evangelist at Salesforce, an expert in driving customer-first strategies.

12. Kevin Johnson – CEO of Starbucks, continuing the coffee giant’s commitment to customer relationships and personalization.

13. Melanie Whelan – Former CEO of SoulCycle, enhancing the fitness experience through personalized customer service.

14. Fred Reid – Former CEO of Virgin America, renowned for creating exceptional customer service in the airline industry.

15. Tony Hsieh – Former CEO of Zappos, known for his customer service philosophy, “Delivering Happiness.”

16. Gary Kelly – CEO of Southwest Airlines, recognized for the airline’s approachable and customer-centric culture.

17. Nir Eyal – Author of Hooked, an expert in creating addictive customer experiences through behavioral design.

18. Joan Arensberg – Chief Experience Officer at JetBlue, focusing on customer service innovations in air travel.

19. Jayne Clarke – Vice President of Customer Experience at American Airlines, ensuring passenger satisfaction is prioritized.

20. Michel Darrieu – Senior VP of Customer Experience at Air France, improving customer engagement through personalized services.

21. Geraldine Tuck – Chief Customer Officer at Carnival Cruise Line, enhancing guest experience on board.

22. Arianna Huffington – Founder of Thrive Global, emphasizing employee well-being to improve customer service in hospitality.

23. John Legere – Former CEO of T-Mobile, transforming customer service in telecommunications with initiatives like #BeUn-carrier.

24. Seth Godin – Marketing thought leader and author, helping brands create meaningful customer experiences.

25. David A. Bader – Chief Customer Officer at Ritz-Carlton, leading customer service efforts for one of the world’s top luxury hotel chains.

26. Patricia K. Lee – Senior VP of Customer Experience at Hyatt, working to enhance guest experiences across the global brand.

27. Marc Benioff – Founder of Salesforce, driving the company’s commitment to customer relationship management (CRM).

28. Melanie Whelan – Former CEO of SoulCycle, redefining fitness experiences with a customer-centric approach.

29. Chip Conley – Former Head of Global Hospitality at Airbnb, known for his expertise in customer experience strategy.

30. Dara Khosrowshahi – CEO of Uber, enhancing the customer journey across ride-hailing and beyond.

31. Benihana CEO – Leading the restaurant industry with unique customer experiences and entertainment dining.

32. Paul Polman – Former CEO of Unilever, pushing sustainable practices and customer-centric service strategies.

33. Steve Easterbrook – Former CEO of McDonald’s, creating customer experience innovations like mobile ordering and delivery.

34. Kristin K. Graham – Senior Director of Customer Experience at The Cheesecake Factory, elevating dining experiences through thoughtful service.

35. Andrew R. Thompson – Founder and CEO of EchoPark Automotive, creating a customer-first car-buying experience.

36. David Schwab – Chief Experience Officer at Hilton Worldwide, crafting luxury travel experiences for global customers.

37. Fred DeLuca – Co-founder of Subway, revolutionizing fast food with customer service at its core.

38. Linda Rottenberg – Co-founder of Endeavor, offering insight into the intersection of customer service and entrepreneurship.

39. Keith Barr – Former CEO of IHG, driving a customer-first philosophy at the brand.

40. Tim Rosato – Founder of Silver Lion Group, offering customer service advice to small businesses and entrepreneurs in various industries.

41. Harris Rosen – Founder of Rosen Hotels & Resorts, focusing on employee well-being to improve customer satisfaction.

42. Doug Brooks – CEO of Four Seasons Hotels and Resorts, ensuring luxury guest experiences around the world.

43. Tina Sharkey – Co-founder of Brandless, offering affordable, high-quality products and an exceptional customer service experience.

44. Chris Pelly – Chief Customer Officer at EasyJet, focused on enhancing customer satisfaction in air travel.

45. John Murphy – Former President of McDonald’s USA, creating a robust customer service culture in fast food.

46. David Craig – Chief Customer Officer at Wendy’s, prioritizing customer service across the fast-food industry.

47. Sheryl Sandberg – Former COO of Facebook, shaping the platform’s customer experience strategies.

48. Shane Tedjarati – CEO of Honeywell’s Global High Growth Regions, redefining the future of customer service in industrial tech.

49. Steve Jobs – (Posthumous) Former CEO of Apple, pioneering customer experiences in retail, service, and tech.

The world’s Top 50 customer service experts have redefined the CX sector. Pros have set the standard for creating personalized, memorable experiences that keep clients loyal and satisfied, influencing industries around the globe with innovative and thoughtful approaches to service.