TOP 100 CUSTOMER EXPERIENCE CONSULTANTS, KEYNOTE SPEAKERS & EXPERT WITNESSES

23 Jan TOP 100 CUSTOMER EXPERIENCE CONSULTANTS, KEYNOTE SPEAKERS & EXPERT WITNESSES

Posted at 09:31h in Uncategorized by

Top 100 customer experience consultants, service consulting experts and futurist keynote speakers observe that throughout an era where client expectations are constantly evolving and competition is fiercer than ever, organizations across industries are elevating the importance of CX to a strategic imperative. From first impressions to long-term loyalty, best Top 100 customer experience consultants list selections say that the way a company engages with its clients is now a defining factor in its success.

CX consulting experts and consultancy thought leaders observe that it has emerged as a critical discipline that helps organizations understand customer needs, anticipate trends, design seamless journeys, and create meaningful emotional connections that turn into sustained value. Leading Top 100 customer experience consultants and influencers in this space bring a blend of strategic vision, cross-industry insight, and real-world experience that empowers businesses to transform how they deliver value at every touchpoint.

At the vanguard of the movement is Scott Steinberg, an award-winning futurist celebrity keynote speaker, business strategist, and #1 bestselling CX consulting expert for 3000 brands. The famous thought leader’s perspectives on innovation, digital transformation, and the future of work help organizations align their strategies with the expectations of tomorrow’s shoppers. As a global Top 100 customer experience consultants authority, his work sits at the intersection of customer empathy, technology adoption, and organizational readiness — a combination that’s vital for companies committed to creating client-first cultures.

And of course any given Top 100 customer experience consultants roster features founders, CEOs, and thought leaders from areas like banking, credit cards, travel, transportation, consumer packaged goods (CPG), retail, hospitality, finance, insurance, technology, artificial intelligence (AI), healthcare and more. Influencers and international Top 100 customer experience consultants impact how global brands think about customer journeys, employee engagement as a driver of experience, omnichannel strategy, and the intelligent use of data to anticipate client needs.

While expertise generally comes from decades of industry leadership, inspiration can also come from voices outside the boardroom. That’s why the latter part of today’s Top 100 customer experience consultants lineup features celebrity actors, musicians, authors, and athletes who — through personal brand excellence, storytelling, and cultural leadership — offer powerful lessons that resonate with CX professionals. Public figures understand the dynamics of audience engagement, brand loyalty, and human connection at a profound level, making their insights valuable to anyone committed to understanding and improving the customer experience.

 

Customer Experience Keynote Speakers & CX Futurist Consultants

 

  1. Scott Steinberg – Futurist Keynote Speaker, CX Strategist & Consultant to 3000 Brands

  2. Brian Chesky – Co-Founder & CEO, Airbnb

  3. Dara Khosrowshahi – CEO, Uber

  4. Tony Hsieh – (Legacy) Former CEO, Zappos (CX Pioneer)

  5. Jeff Bezos – Founder & Executive Chair, Amazon

  6. Sundar Pichai – CEO, Alphabet & Google

  7. Tim Cook – CEO, Apple

  8. Satya Nadella – CEO, Microsoft

  9. Jamie Dimon – CEO, JPMorgan Chase

  10. Jane Fraser – CEO, Citigroup

  11. Ajay Banga – Executive Chairman, Mastercard

  12. Michael Miebach – CEO, Mastercard

  13. Jennifer Bailey – VP of Apple Pay, Apple

  14. Shriti Vadera – Chair, Santander UK

  15. Thasunda Brown Duckett – CEO, TIAA

  16. Brian Moynihan – CEO, Bank of America

  17. David Solomon – CEO, Goldman Sachs

  18. Linda Yaccarino – CEO, Twitter (X)

  19. Mary Barra – CEO, General Motors

  20. Oliver Zipse – CEO, BMW

  21. Patrick Gelsinger – CEO, Intel

  22. Lisa Su – CEO, AMD

  23. Corie Barry – CEO, Best Buy

  24. Julie Sweet – CEO, Accenture

  25. Christian Klein – CEO, SAP

  26. Reshma Saujani – Founder, Girls Who Code

  27. Dara Treseder – CMO, Autodesk

  28. Cynthia Marshall – CEO, Dallas Mavericks

  29. Gail Boudreaux – CEO, Anthem

  30. Alex Gorsky – Executive Chairman, Johnson & Johnson

  31. Jenny Ross – Global Head of Customer Experience, Visa

  32. Beth Galetti – SVP People, Amazon

  33. Francine Katsoudas – Chief People Officer, Cisco

  34. Ellyn Shook – Chief Leadership & Human Resources Officer, Accenture

  35. Annette Franz – CX Consultant & Author

  36. Jeanne Bliss – CX Pioneer & Advisor

  37. Blake Morgan – CX Futurist & Author

  38. Shep Hyken – Customer Service & Experience Expert

  39. Don Peppers – CX Strategist & Author

  40. Martha Soehren – CX Leader & Consultant

  41. Steve Curtin – VP of CX, Oracle

  42. Matt Dixon – Author & CX Expert

  43. Jeanne Bliss – CX Leader & Founder

  44. Adam Toporek – CX Consultant & Author

  45. Annette Franz – Founder, CX Journey Inc.

  46. Aric Dromi Jankov – CX Advisor & Speaker

  47. Taylor Tresatti – Analyst & Consultant

  48. David Thomas – Creativity Expert & Innovation Advisor

  49. Tim Rosato – People Skills Authority

  50. Tony Robbins – Trainer, Leader & Author

  51. Adam Grant – Thought Leader & Advocate

  52. Marc Benioff – CX Executive & Speaker

  53. Richard Branson – Customer Service Expert

  54. Jay Baer – Customer Experience & Marketing Expert

  55. Simon Sinek – Author & Leadership Expert

  56. Adam Cheyer – Co-Founder, Siri; AI & UX Expert

  57. Fei-Fei Li – AI Leader & CX Innovator

  58. Andrew Ng – AI Expert & Educator

  59. Whitney Wolfe Herd – Founder & CEO, Bumble

  60. Katrina Lake – Founder & Executive Chair, Stitch Fix

 

Public Figures with Insights on Audience Engagement & Experience

  1. Oprah Winfrey – Media Executive & Cultural Icon

  2. Dwayne “The Rock” Johnson – Actor & Entrepreneur

  3. Beyoncé – Musician & Brand Builder

  4. Jay-Z – Musician & Business Leader

  5. Serena Williams – Athlete & Investor

  6. LeBron James – Athlete & Entrepreneur

  7. Taylor Swift – Musician & Storyteller

  8. Rihanna – Musician & Entrepreneur

  9. BJ Novak – Actor & Producer

  10. Mindy Kaling – Actor & Writer

  11. Ryan Reynolds – Actor & Business Owner

  12. Jennifer Lopez – Musician & Entrepreneur

  13. Robert Downey Jr. – Actor & Producer

  14. Zendaya – Actor & Producer

  15. Chris Evans – Actor & Producer

  16. Emma Watson – Actor & Advocate

  17. Natalie Portman – Actor & Producer

  18. Keanu Reeves – Actor & Philanthropist

  19. Lady Gaga – Musician & Creative Leader

  20. John Legend – Musician & Activist

  21. Ed Sheeran – Musician & Storyteller

  22. Billie Eilish – Musician & Youth Voice

  23. Adele – Musician & Emotional Connector

  24. Drake – Musician & Cultural Influencer

  25. Lizzo – Musician & Empowerment Advocate

  26. Trevor Noah – Commentator & Storyteller

  27. Hasan Minhaj – Comedian & Cultural Commentator

  28. Tina Fey – Writer & Performer

  29. Amy Poehler – Actor & Producer

  30. Kevin Hart – Comedian & Entrepreneur

  31. Jon Stewart – Comedian & Advocate

  32. LeVar Burton – Actor & Educator

  33. Simone Biles – Athlete & Influencer

  34. Usain Bolt – Athlete & Brand Icon

  35. Michael B. Jordan – Actor & Producer

  36. Gal Gadot – Actor & Producer

  37. Viola Davis – Actor & Advocate

  38. Keira Knightley – Actor & Public Voice

  39. Hugh Jackman – Actor & Performer

  40. Meryl Streep – Actor & Storyteller

 

International Top 100 customer experience consultants, CX consulting experts and cultural influencers cover a broad spectrum of customer experience wisdom — from strategy and execution to narrative, connection, and brand loyalty — offering invaluable lessons for organizations striving to delight clients at every turn.