WHAT TYPE OF WORK DO CUSTOMER SERVICE FUTURISTS AND KEYNOTE SPEAKERS DO?

Customer service futurists and keynote speakers typically focus on envisioning the future of customer service and helping companies prepare for emerging trends and innovations. A few of the many types of work projects that experts and consultants here would engage in are as follows. In other words, were you to ask top customer service futurists and keynote speakers, here’s how they might suggest that many spend their days…

• Researching technology developments and consumer trends that will impact future customer service needs and expectations. Efforts encompass areas like AI, automation, AR/VR, connectivity, on-demand economy, etc.
• Forecasting how customer requirements for convenience, personalization, speed, channel choice and self-service will evolve based on cultural and demographic shifts… a big area of focus for customer service futurists and keynote speakers as of late.
• Conceptualizing new service models, channels, roles, and workflows that could arise with innovations like wearables, virtual assistants, smart home ecosystems, autonomous vehicles, etc.
• Advising companies on how to evolve customer service strategy, operations, technology and staff capabilities to meet rising expectations and adapt to coming disruption.
• Developing future scenario models to envision how customer service could look across possible technological and societal outcomes. Top customer service futurists and keynote speakers say it provides a playbook to pivot strategies.
• Prototyping potential customer service innovations leveraging cutting edge technologies to make future concepts and interactions more tangible.
• Crafting vivid, immersive visions of the future of customer service through speaking engagements, writing, multi-media presentations, experiential exhibits and more.
• Motivating customer service teams to prepare for change, be adaptable, and get excited about upcoming possibilities in their field.
• Providing strategic foresight grounded in real emerging trends versus pure science fiction fantasies around customer service transformations.

Your average customer service futurist and keynote speaker combines research, storytelling, and technology expertise to help companies proactively ready themselves for the next generation of customer service.