Document and records management is a practice you’ll find in motion inside most organizations. It basically involves the creation, organization, storage, retrieval, and disposal of documents and records in a way that is secure, efficient, and compliant with regulatory requirements. With the rise of digital technology though, the future of document and records management is likely to be highly transformative.

Consider the growing shift towards cloud-based solutions. After all, the future of cloud-based document management systems will offer several advantages over traditional on-premises solutions. These tools will provide anytime, anywhere access to documents and records, making it easier for employees to work remotely and collaborate with each other. They can also offer greater scalability and flexibility, enabling businesses to easily add or remove users and storage capacity as needed. Beyond this, they are more cost-effective than on-premises solutions, as businesses can avoid the capital costs associated with purchasing and maintaining hardware.

And guess what? You can bet your bottom microchip that artificial intelligence (AI) and machine learning (ML) will growingly be used to automate processes. These tools can be used to analyze and classify documents, identify duplicate or outdated records, and suggest retention policies. They can also be deployed as a way to automate workflows, such as routing documents for approval or notifying employees when documents need to be reviewed or updated. This can help businesses to reduce manual effort, minimize errors, and improve efficiency.

The future of document and records management is also likely to be influenced by the growing importance of data privacy and security. With the increasing threat of data breaches and cyberattacks, businesses are under pressure to ensure that their documents and records are secure. This will require a more proactive approach to security, such as the use of encryption, multi-factor authentication, and regular security audits. It will also demand that businesses adopt a culture of security, where employees are trained on how to identify and report potential security threats.

Moreover, a changing regulatory landscape is also remaking the field too. With the increasing complexity of regulations around data privacy, security, and retention, businesses will need to ensure that their document and records management practices are compliant. This will require a more proactive approach to compliance, such as the use of automated compliance checks and regular audits.