TELEMARKETING EXPERT WITNESS TESTIMONY, CONSULTING & TESTIFYING SERVICES

14 Apr TELEMARKETING EXPERT WITNESS TESTIMONY, CONSULTING & TESTIFYING SERVICES

Posted at 07:46h in Uncategorized by

Telemarketing expert witness testimony providers who offer testifying consulting services say that it remains a powerful but highly regulated sales channel. As legal challenges around consumer consent, robocalls, and compliance violations increase, a telemarketing expert witness aids in litigation. Consultants offer opinions on outbound calling systems, marketing practices, TCPA regulations, and industry standards among other areas. Testimony helps courts and attorneys understand whether a company’s practices were lawful, ethical, and technically sound.

5 Types of Cases a Telemarketing Expert Witness Covers

  1. TCPA (Telephone Consumer Protection Act) Violations:
    Among the most common cases involves allegations of calling consumers without consent. Top telemarketing expert witnesses review dialing systems, consent records, and call logs to assess compliance.
  2. Do Not Call (DNC) List Violations:
    Businesses may face lawsuits for contacting individuals on the National or state DNC lists. A telemarketing expert witness analyzes how DNC compliance was implemented and whether proper filtering was in place.
  3. Robocall and Autodialer Disputes:
    Cases involving the use of pre-recorded messages or automated dialing systems require expert analysis to determine whether a system qualifies as an ATDS (Automatic Telephone Dialing System).
  4. Fraud and Misrepresentation Claims:
    When campaigns are linked to scams or deceptive claims, telemarketing expert witnesses check out scripts, recordings, and agent behavior to assess liability.
  5. Class Action Lawsuits:
    Mass telemarketing violations can lead to class actions. Experts evaluate campaign scale, contact data handling, and potential damages across thousands or millions of calls.

25 Products and Technologies Covered

  1. Five9
  2. Genesys Cloud
  3. Twilio
  4. RingCentral
  5. CallFire
  6. VICIdial
  7. Talkdesk
  8. NICE inContact
  9. Zoom Phone
  10. PhoneBurner
  11. Ytel
  12. Avaya
  13. Aircall
  14. Nextiva
  15. GoTo Connect
  16. Zoho CRM
  17. HubSpot Calling Tools
  18. Salesforce Dialer
  19. Predictive dialers
  20. Preview dialers
  21. Manual dialer systems
  22. Call recording software
  23. Lead distribution platforms
  24. DNC list scrubbing tools
  25. Consent capture platforms

A telemarketing expert witness ties the loop between new technologies and evolving regulations, ensuring that courts understand both the technical and legal aspects of outbound calling practices.