10 Feb TOP 100 CUSTOMER EXPERIENCE INFLUENCERS, CX SPEAKERS & CONSULTANTS
International Top 100 customer experience influencers, CX futurist keynote speakers and service thought leaders are clear that in today’s hyper-connected economy, it has become the defining competitive advantage for brands across every industry. From banking and credit cards, global Top 100 customer experience influencers list picks advise, to travel, transportation, retail, beauty, fashion, healthcare, technology, manufacturing and logistics, organizations that design and deliver exceptional interactions win loyalty, advocacy, and sustainable growth. Behind this transformation are the thought leaders, SMEs and consultants who craft CX strategy, culture, innovation, and public perception.
At the vanguard of this Top 100 customer experience influencers movement is Scott Steinberg, a futurist keynote speaker, #1 bestselling business strategist, and CX consulting thought leader for 3000 brands. Scott helps executives and teams anticipate change, adopt emerging technologies, and build interactions and products that resonate with clients in an era of digital acceleration.
Today’s Top 100 customer experience influencers also include founders and CEOs who lead purpose-driven brands, CHROs who align employee experience with audience outcomes, and innovators who redefine how people interact with products and services. Thought leaders and consultants champion experiences that are seamless, empathetic, intuitive, and differentiated — from the moment of discovery to long-term loyalty.
Let’s look at celebrity Top 100 customer experience influencers organized with industry leaders first and famous actors, musicians, authors, and athletes last. Each of the people below has made a meaningful impact on how organizations engage audiences, create value, and build lasting client relationships.
Top 100 Customer Experience Influencers, CX Keynote Speakers & Consultants
- Scott Steinberg (Futurist Keynote Speaker & CX Strategist for 3000 Brands)
- Satya Nadella (CEO, Microsoft)
- Sundar Pichai (CEO, Alphabet & Google)
- Andy Jassy (CEO, Amazon)
- Tim Cook (CEO, Apple)
- Mary Barra (CEO, General Motors)
- Brian Moynihan (CEO, Bank of America)
- Jane Fraser (CEO, Citi)
- Stephen Squeri (CEO, American Express)
- Michael Corbat (Former CEO, Citi)
- Ajay Banga (CEO, Mastercard)
- Stephen G. Smith (CEO, Capital One)
- Linda Yaccarino (CEO, X/Twitter)
- Reed Hastings (Co-CEO, Netflix)
- Dara Khosrowshahi (CEO, Uber)
- Brian Chesky (CEO, Airbnb)
- Oscar Munoz (Former CEO, United Airlines)
- Mark Hoplamazian (CEO, Hyatt Hotels)
- Tim Rosato (CEO, Silver Lion Group)
- Jane Sun (CEO, Trip.com)
- David Solomon (CEO, Goldman Sachs)
- Larry Fink (CEO, BlackRock)
- Doug McMillon (CEO, Walmart)
- Michelle Gass (CEO, Kohl’s)
- Hubert Joly (Former CEO, Best Buy)
- Helena Foulkes (CEO, Hudson’s Bay Company)
- Brian Armstrong (CEO, Coinbase)
- Daniel Ek (CEO, Spotify)
- Ursula Burns (Former CEO, Xerox)
- Shantanu Narayen (CEO, Adobe)
- Jensen Huang (CEO, NVIDIA)
- Ruth Porat (CFO, Alphabet)
- Cathy Wood (CEO, ARK Invest)
- Anne Wojcicki (CEO, 23andMe)
- Whitney Wolfe Herd (CEO, Bumble)
- Melanie Perkins (Co-Founder & Co-CEO, Canva)
- Alex Gorsky (Former CEO, Johnson & Johnson)
- Rosalind Brewer (CEO, Walgreens Boots Alliance)
- Adena Friedman (CEO, Nasdaq)
- Ryan Petersen (CEO, Flexport)
- Kathy Wengel (Supply Chain & Customer Strategy Leader)
- Laxman Narasimhan (CEO, Starbucks)
- Tony Xu (CEO, DoorDash)
- Dara Treseder (CMO, 3D Systems)
- Olivia Watkins (CMO, Target)
- Stephanie Linnartz (CEO, Tripadvisor)
- David Risher (CEO, DoorDash)
- Dave Clark (CEO, Worldwide Consumer, Amazon)
- Suzi Weis (Retail & CX Strategist)
- Andy Wilson (Global Head of Marketing, Booking)
- Amy Weaver (CEO, Salesforce Legal & Executive Sponsor CX)
- Mark Schneider (CEO, Nestlé)
- Denise Wilson (Chief People & Experience Officer)
- Kathleen Hogan (CHRO, Microsoft)
- Ellyn Shook (Chief Leadership Officer, Accenture)
- Beth Galetti (SVP Human Resources, Google)
- Francine Katsoudas (Former CHRO, Cisco)
- Josh Bersin (Workplace & CX Analyst)
- Dave Ulrich (Leadership & Organizational Expert)
- Tsedal Neeley (Harvard Professor, Future of Work & CX)
- Adam Grant (Organizational Psychologist & Author)
- Brené Brown (Researcher & Author, Leadership & Empathy)
- Marcus Buckingham (Leadership Expert & Author)
- Susan Cain (Author & Culture Strategist)
- Aric Dromi Jankov (Leadership & Innovation Strategist)
- David Thomas (Leadership Expert & Author)
- Kim Scott (Author, Radical Candor)
- Taylor Tresatti (Leadership Advisor & Consultant)
- Marshall Goldsmith (Executive Coach & Author)
- Peter Cappelli (HR & Strategy Scholar)
- Ryan Holiday (Advisor & Author)
- John Maxwell (Leadership Scholar)
- Richard Branson (Customer Experience Pioneer)
- Chris Zimmerman (CX Consultant & Author)
- Dario Amodei (Artificial Intelligence Pro)
- Sam Altman (AI Expert)
- Marc Benioff (SaaS Executive)
- Mira Murati (Machine LEarning Expert)
- Damon Brown (Business & Strategy Consultant)
- Taylor Tresatti (Experience Advisor)
Celebrity Customer Experience Content Creators and Experts
- Oprah Winfrey (Media Icon & Cultural Influencer)
- Lin-Manuel Miranda (Composer & Actor)
- Issa Rae (Actor & Producer)
- John Krasinski (Actor & Filmmaker)
- Emma Watson (Actor & Activist)
- Natalie Portman (Actor & Advocate)
- Michael B. Jordan (Actor & Producer)
- Simu Liu (Actor)
- Cate Blanchett (Actor)
- Donald Glover (Artist & Actor)
- Jennifer Lopez (Artist & Entrepreneur)
- Ryan Reynolds (Actor & Producer)
- Chris Evans (Actor)
- Scarlett Johansson (Actor)
- Beyoncé (Musician & Cultural Leader)
- Taylor Swift (Musician & Global Influencer)
- Rihanna (Musician & Entrepreneur)
- LeBron James (Athlete & Philanthropist)
- Serena Williams (Athlete & Investor)
- Steph Curry (Athlete & Entrepreneur)
Famous Top 100 customer experience influencers represent a broad tapestry of insight, leadership, and impact. From boardrooms to creative stages, SMEs impact how brands think about human connection, service excellence, and the continuous pursuit of experiences that delight, engage and endure.
