TOP 50 CUSTOMER EXPERIENCE EXPERTS, CX KEYNOTE SPEAKERS & CONSULTANTS

Today’s Top 50 customer experience experts and CX futurist keynote pros posit that in today’s highly competitive technology, professional services, CPG, hospitality, restaurant, and travel industries, it has become a defining factor in a brand’s success. And of course the Top 50 customer experience experts leaders behind the best CX offerings are experts in crafting seamless, personalized, and memorable interactions with consumers. 

Who’s currently serving to define excellence in an assortment of industries? We offer a Top 50 customer experience experts list for conference, convention and corporate meeting event planers to consider.

1. Scott Steinberg – Renowned futurist and expert in consumer behavior, helping over 3000 brands create extraordinary customer experiences.

2. Arne Sorenson – Former CEO of Marriott International, known for his focus on guest satisfaction and service innovation.

3. Christopher Nassetta – CEO of Hilton, leading one of the most recognizable brands in hospitality with a Top 50 customer experience experts focus on personalized service.

4. Danny Meyer – Founder of Union Square Hospitality Group, revolutionizing the restaurant industry with a customer-first approach.

5. Seth Godin – Marketing guru and author, famous for his work on customer relationships and creating remarkable experiences.

6. Richard Branson – Founder of Virgin Group, delivering exceptional Top 50 customer experience experts interactions across travel, entertainment, and lifestyle industries.

7. Howard Schultz – Former CEO of Starbucks, creating a culture of personalized customer service and community in the coffee industry.

8. Tiffani Bova – Global Customer Growth and Innovation Evangelist at Salesforce, focused on digital transformation and customer service excellence.

9. Dara Khosrowshahi – CEO of Uber, reshaping customer experience in mobility and transportation with AI-driven features and convenience.

10. Ruthie Gaines – Chief Customer Officer at Hilton, leading Top 50 customer experience experts efforts to personalize CX offerings across the brand’s global portfolio.

11. Brian Chesky – Co-founder of Airbnb, transforming the travel and hospitality industries with a peer-to-peer business model focused on user experience.

12. Chip Conley – Former Head of Global Hospitality at Airbnb, creating memorable experiences and redefining hospitality for a new generation of travelers.

13. Travis Kalanick – Co-founder of Uber, known for disrupting the taxi and transport industries with seamless digital experiences.

14. Tony Hsieh – Former CEO of Zappos, who during his life was famous for building a customer-oriented culture that emphasized delivering happiness through service.

15. Gary Kelly – CEO of Southwest Airlines, transforming air travel by focusing on customer service and satisfaction.

16. Marilyn Monroe – CEO of Marriott International, enhancing guest experiences through personalized services and loyalty programs.

17. John Legere – Former CEO of T-Mobile, known for his focus on customer-first initiatives and turning the mobile carrier into a customer experience leader.

18. Melanie Whelan – Former CEO of SoulCycle, crafting memorable fitness experiences that go beyond just exercise to build community.

19. Benihana’s CEO – Leader in customer service innovation in the restaurant industry, focusing on entertainment and personalization.

20. Fred Reid – Former CEO of Virgin America, focused on creating a unique airline experience that prioritized customer comfort and service.

21. Arianna Huffington – Founder of Thrive Global, emphasizing employee well-being and its positive impact on customer service.

22. Tony Robbins – Author, entrepreneur, and speaker, known for his work in creating transformational customer service experiences.

23. David A. Bader – Chief Customer Officer at The Ritz-Carlton, helping the hotel brand maintain its reputation for luxury and impeccable service.

24. Patricia K. Lee – Senior Vice President of Customer Experience at Hyatt, focused on enhancing the guest experience through innovation.

25. Douglas Brooks – CEO of Four Seasons Hotels and Resorts, known for its world-class customer experience model.

26. Geraldine Tuck – Chief Customer Officer at Carnival Cruise Line, responsible for ensuring that the customer experience is outstanding at sea.

27. Tim Rosato – Consultant and expert in client behavior, helping brands create engaging customer experiences.

28. Bob Iger – Former CEO of The Walt Disney Company, revolutionizing the theme park and entertainment experience with attention to detail and customer care.

29. Jayne Clarke – Executive Vice President of Customer Service at American Airlines, transforming how travelers engage with the airline.

30. Marissa Mayer – Former CEO of Yahoo and Google executive, specializing in user experience design and customer engagement.

31. Cheryl Bachelder – Former CEO of Popeyes Louisiana Kitchen, leading the brand with a customer-focused strategy that transformed its reputation.

32. Evan Spiegel – CEO of Snap, Inc., integrating user experience and social media to create deeply personalized connections.

33. Paul Polman – Former CEO of Unilever, focusing on sustainability and customer experience through ethical and environmentally-conscious products.

34. Joan Arensberg – Chief Experience Officer at JetBlue Airways, known for creating a strong brand experience based on customer service and value.

35. Michel Darrieu – Senior VP of Customer Experience at Air France, overseeing a multi-faceted approach to enhancing the passenger journey.

36. David Schwab – VP of Global Service and Experience at Hilton, leading innovative programs to elevate the guest experience.

37. Harris Rosen – Founder of Rosen Hotels & Resorts, focusing on employee happiness as a key driver of superior customer service.

38. Melanie Whelan – CEO of SoulCycle, known for creating experiences that blend fitness with a personalized approach to customer engagement.

39. Gary Vaynerchuk – Entrepreneur and speaker, focused on digital marketing and the role of customer experience in business growth.

40. Dr. Joseph Michelli – Author and speaker, an expert on customer experience in industries like healthcare, retail, and hospitality.

41. Chris Pelly – Chief Customer Officer at EasyJet, overseeing customer satisfaction and seamless travel experiences.

42. Brian Fitzpatrick – Chief Experience Officer at Carnival Cruise Line, focusing on making cruise travel customer-friendly and enjoyable.

43. John Murphy – Former President of McDonald’s USA, known for optimizing the fast food chain’s customer experience with service innovations.

44. Kristin K. Graham – Senior Director of Customer Experience at The Cheesecake Factory, transforming the dining experience through innovation.

45. Andrew R. Thompson – Founder and CEO of EchoPark Automotive, reimagining the car-buying process with a focus on customer care.

46. David Craig – Chief Customer Officer at The Wendy’s Company, prioritizing customer satisfaction and service improvements.

47. Sabrina Horn – Founder of Horn Group, specializing in the intersection of technology and customer engagement strategies.

48. Steve Easterbrook – Former CEO of McDonald’s, driving customer-centric initiatives such as mobile apps and streamlined ordering.

49. Linda Rottenberg – Co-founder of Endeavor, known for helping create world-class customer experiences in entrepreneurship and innovation.

50. Jim Deters – CEO of Galvanize, pioneering customer-driven models for modern business education and tech training.

Keynote Speakers for Hire

The world’s Top 50 customer experience experts have crafted and enhanced the standards of service across an assortment of fields such as hospitality, restaurant, and travel industries. Pros’ leadership and focus on customer satisfaction continue to inspire organizations worldwide, offering perspectives into creating memorable and personalized exchanges. Experts are setting the stage for the future of customer engagement.