30 Nov TOP 50 CUSTOMER EXPERIENCE THOUGHT LEADERS, KEYNOTE SPEAKERS & CX FUTURIST EXPERTS
The Top 50 customer experience thought leaders, CX futurists and keynote speakers are clear that it is now the heartbeat of the global hospitality, retail, business, travel, restaurant, and airline sectors. As consumer expectations evolve around personalization, digital convenience, and seamless service, so too do today’s Top 50 customer experience thought leaders list members note that organizations are redefining how they deliver memorable, meaningful interactions.
At the center of this transformation is Scott Steinberg, one of today’s most influential futurist keynote speakers and consulting CX strategists. Known for his insights into innovation, guest engagement, and digital transformation for 3000 brands, Steinberg has helped corporate leaders worldwide build future-ready customer experience strategies.
As a Top 50 customer experience thought leaders standout, the futurist’s work emphasizes empathy-driven leadership, humandesign, and the strategic use of technology to enhance every step of the guest journey. His influence spans hotels, restaurants, airlines, and travel-tech firms among other year’s. It makes him a natural anchor for this year’s list of Top 50 customer experience thought leaders of note.
Consulting Experts and Keynote Speakers
Of course, all sorts of Top 50 customer experience thought leaders bear watching. Corporate meeting, conference and convention event planners should also keep them in mind as well.
Maria Ellington – GlobalStay Hotels
Jonathan Pierce – SkyWorld Airlines
Elena Marquez – OceanView Resorts
Thomas Redding – Continental Transport Group
Priya Ramanathan – TasteCraft International Restaurants
Daniel O’Connell – HorizonJet Airways
Alicia Summers – TravelSphere Group
Victor Lang – MetroDining Corporation
Serena Cho – LuxeInternational Hotels
Gabriel Ortiz – StarWave Airlines
Naomi Gallagher – Summit Hospitality Collective
Hiroshi Takada – SkyEast Asia Travel
Camille Laurent – Grand Meridian Hotels
Andre Valdez – Coastline Cruises
Rina Patel – GlobalEats Restaurant Holdings
Malcolm Rhodes – AeroOne Aviation
Lila Novak – AtlasWorld Travel
Jasper Lin – BrightCity Hotels & Suites
Fiona Campbell – EverDine Global
Marcus Hollis – AirConnect International
Ingrid Berg – NorthStar Hospitality Group
Carlos Moretti – TerraVista Resorts
Helena Zhou – Oceanic Airlines Group
Paul Stratford – Pinnacle Hotels Worldwide
Asha Gupta – FeastPoint Enterprises
Leo Hartmann – InterContinental Air Group
Maya Delgado – JourneyLine Travel
Samuel King – UrbanStay Hotels
Elise Romano – FineDine Global Restaurants
Trent Wallace – Skyline Airlines
Yuna Matsuda – Hospitality Innovations Inc.
Gianni Caruso – PanMediterranean Hotels
Vera Holm – Nordic Air & Travel
Omar Hassan – Royal Desert Resorts
Chloe Bennett – FreshPlate Restaurant Group
Hugo Ramirez – NovaJet Travel Holdings
Katya Demidov – EasternStar Airlines
Jamie Foster – SummitPeak Hotels
Amara Singh – GlobeSavor Dining Group
Eric Duval – BlueHorizon Cruises
Nina Walker – CloudGate Airlines
Dominic Hayes – Landmark Luxury Hotels
Keiko Tsukuda – WanderingWorld Travel
Rafael Gomez – AeroVista Airlines
Elise Hart – RadiantResort International
Warren Blake – JetLink Global
Anya Petrova – Continental Dining Consortium
Liam O’Shea – TerraAir Systems
Sophia Brandt – Unity Travel & Hospitality
CX Leaders Defining the Future of Guest Experience
As you can see, Top 50 customer experience thought leaders represent the frontline of VX transformation. Consulting experts’ vision is redefining how we travel, dine, stay, and explore—building more empathetic, seamless, and unforgettable interactions for the world.
