Customer Service

16 Mar

Posted at 18:08h in Associations, Creativity, Customer Experience CX, Customer Service, Future of Work, Future Trends, Futurist, Innovation, Keynote Speakers, Leadership

In today's fast-paced business environment, organizations must adapt to survive and thrive. Change management (though defined differently by different individual organizations) is, in a general sense, often defined as the structured approach to transitioning individuals, teams, and organizations from their current state to a desired...

16 Mar

Posted at 14:25h in Blockchain and Cryptocurrency, Cloud and Online Security, Customer Experience CX, Customer Service, Cybersecurity, Data Privacy and Identity Management, Innovation, Keynote Speakers, Leadership, Marketing, Meetings and Events

The future of oil, gas, and petroleum production is a topic of great debate and concern as the world moves towards a cleaner and more sustainable energy mix. The oil and gas industry has been a major contributor to economic growth and development, but it...

16 Mar

Posted at 07:04h in Uncategorized, AI, Automation, and Machine Learning, Associations, Customer Experience CX, Customer Service, Design Thinking, Digital Transformation

Welcome to the future of customer service and customer relationship management (CRM): With new advancements in technology and changes in consumer expectations, businesses must adapt to remain competitive. Going forward, best practices will require a balance between automation and human interaction, with an emphasis on...

15 Mar

Posted at 06:59h in Business, Change Management, Customer Experience CX, Customer Service, Design Thinking, Digital Transformation, Diversity, Innovation, Leadership, Uncategorized

As you may be aware, the future of senior living and communities is a topic of great interest to many people. With the aging of the baby boomer generation, and many nations' populations continuing to age, the demand for more forward-thinking residential options is increasing...

14 Mar

Posted at 08:12h in Creativity, Customer Experience CX, Customer Service, Healthcare and Medical, Insurance - Home, Auto, Medical, Casualty, Property, Metaverse, NFTs, and Web 3.0, Uncategorized

The future of pharmacy and pharmacy benefit management (PBM) is important to consider. Don't forget: Historically, these are two crucial components of the healthcare industry that play a significant role in managing the medication needs of patients. With the advancement of technology and the changing...

13 Mar

Posted at 15:29h in Advertising, Associations, Creativity, Customer Experience CX, Customer Service, Diversity, Future of Work, Future Trends, Futurist, Innovation, Keynote Speakers, Uncategorized

What's the future of real estate? Like keynote speakers and futurists often note, the real estate industry is constantly evolving and adapting to new trends, technologies, and economic shifts. As we look to tomorrow, there are several key developments that will shape the industry over...

13 Mar

Posted at 15:14h in AI, Automation, and Machine Learning, Customer Service, Cybersecurity, Data Privacy and Identity Management, Sustainability, Technology, Workforce Trends and Innovations

The future of insurance - from auto, health, home, medical, and property to life and casualty insurers - is a common topic of discussion amongst futurists, keynote speakers, and management teams alike. After all, insurance has been a vital part of the modern economy for...

13 Mar

Posted at 09:00h in AI, Automation, and Machine Learning, Communications and PR, Creativity, Customer Experience CX, Customer Service, Leadership, Marketing, Photography

The future of beauty, fashion, and cosmetics continues to look brighter and more inclusive with each passing day. In addition, as consumers become more conscious about the ingredients in their beauty products and the impact of these products on the environment, companies are responding by...

13 Mar

Posted at 06:14h in AI, Automation, and Machine Learning, Associations, Business, Change Management, Communications and PR, Creativity, Customer Service, Cybersecurity, Diversity, Education - Schools, Colleges, University Programs, Future of Work, Future Trends, Meetings and Events, Sport, Sustainability, Technology, Training and Development

As associations keynote speakers and futurists, we're often asked: What's the future of association management? After all, associations have been around for centuries, serving as networks for individuals with shared interests and goals. However, the future of associations is likely to look vastly different from...