Customer Service

Topic: There’s More to Diversity Than MulticulturalismScenario: Trade secret – diversity can be one of the ultimate sources of competitive advantage in business. But diversity is about more than multiculturalism: It’s all about appreciate the value of bringing a wide range of perspectives and ideas...

Topic: Customer Experience and Design Essentials: Rethinking the Customer JourneyScenario: Business executives are often great about coming up with business ideas, but struggle to implement them in user-friendly fashion – by being clear and up-front about value propositions and features, removing friction and action steps...

Travel futurists and keynote speakers are handy folks to have along on any vacation or business trip. After all, many have great hints, tips, and ideas (not to mention stories) to share. But you don't need to be a travel futurist, hospitality keynote speaker, or...

When it comes to driving business results, there's more to technology and digital transformation than you might anticipate. We break down some key points to keep in mind as you embark on your digital transformation journey in our latest summaries of recent market research:Topic: Big...

MANAGE HIGH-TECH CHANGE AND DISRUPTION Technology continues to reshape the world of business, even as uncertainty has become the only certainty that organizational leaders can predict going forward.   In Digital Transformation: The Definitive Guide™, you won’t just discover how the world’s most successful enterprises and executives lead...

Trade secret: While pivot keynote speakers often expound at length at the importance of thinking ahead, there's more to designing a future-proof business strategy than wishful thinking. That means having to implement more flexible solutions and tactics for getting ahead. As frequent guest presenters and...

As sales keynote speakers and training class presenters, it's not uncommon to be asked by clients what it takes to build competitive advantage, and how to stay relevant, especially in fast-changing or challenging business times. The answer is oftentimes just a little bit more cleverness...

As strategic consultants, we're often asked: What does it take to future-proof a business? Trade secret: Not all that much when you're willing to put yourself a more forward-thinking mindset, and consistently look for ways to invest in acquiring and deploying tomorrow's solutions today. In...