Customer Experience CX

Customer experience (CX) isn’t just the ultimate source of competitive advantage today – in tomorrow’s increasingly hyper-competitive world, it’s everything.   Revealing how to deliver legendary customer service and design can’t-miss products, services, and solutions that stand out at a glance, Customer Experience (CX): The Ultimate Guide™...

The future of travel continues to evolve at a blistering clip, promising more new emerging trends and innovations in 2022, 2023, and the years to come. Wondering what it takes to design winning solutions and customer experiences going forward? You can put yourself in the...

FutureProof Strategies is honored to announce that futurist keynote speaker and strategic adviser to over 1000 brands Scott Steinberg has been named by Consulting® magazine to its list of Top 25 Consultants for Excellence in Leadership.Awarded to the industry’s most impactful and influential consultants, he...

Topic: How to Stand Out in a Crowded MarketScenario: Customers’ attention spans are shorter than ever, even as they’re increasingly being split between different devices and channels – and marketed to more often than at any point in history. Every business (even those operating in...

Rise of the Robots: AI is Coming for Your Job – Unless You Can’t Be Replaced – Fun fact: Artificially-intelligent chatbots (software personalities) are now smart enough to pass for humans in conversation, and they even have AI-powered software tools where you can enter a...

Topic: Customer Experience and Design Essentials: Rethinking the Customer JourneyScenario: Executive leaders are often great about coming up with business ideas, but struggle to implement them in user-friendly fashion – by being clear and up-front about value propositions and features, removing friction and action steps...

Topic: How Technology is Making Travel More Human Scenario: Biometrics (face/voice recognition and gesture-tracking technology) are making it possible to do everything from step onto a flight to check into a hotel to purchase an item from a store without having to touch anything or ever...