Customer Experience CX

28 Jan RANSOMWARE: AN EXPERT GUIDE

Posted at 09:56h in Cybersecurity, Customer Experience CX, Digital Transformation, Technology, Workforce Trends and Innovations

Take it from a cybersecurity keynote speaker: The use of ransomware skyrocketed throughout the COVID-19 pandemic, and criminals are increasingly teaming up and working together to deliver more coordinated and sophisticated attacks. As if that's not intimidating enough: At the same time, threat actors are...

09 Jan NEW BOOK: CUSTOMER EXPERIENCE AND CUSTOMER SERVICE

Posted at 06:00h in Change Management, Customer Experience CX, Customer Service, Futurist, Innovation, Leadership, Management, Technology

Customer experience (CX) isn’t just the ultimate source of competitive advantage today – in tomorrow’s increasingly hyper-competitive world, it’s everything. Revealing how to deliver legendary customer service and design can’t-miss products, services, and solutions that stand out at a glance, Customer Experience (CX): The Ultimate Guide™...

21 Dec 10 QUESTIONS: THE FUTURE OF TRAVEL AND TRANSPORTATION

Posted at 07:57h in Workforce Trends and Innovations, Creativity, Customer Experience CX, Design Thinking, Future Trends, Futurist, Technology, Travel and Hospitality

The future of travel continues to evolve at a blistering clip, promising more new emerging trends and innovations in 2022, 2023, and the years to come. Wondering what it takes to design winning solutions and customer experiences going forward? You can put yourself in the...

26 Oct TOP 25 CONSULTANTS: LEADERSHIP, STRATEGY, INNOVATION

Posted at 06:55h in Business, Change Management, Customer Experience CX, Design Thinking, Digital Transformation, Future of Work, Future Trends, Futurist, Innovation

FutureProof Strategies is honored to announce that futurist keynote speaker and strategic adviser to over 1000 brands Scott Steinberg has been named by Consulting® magazine to its list of Top 25 Consultants for Excellence in Leadership.Awarded to the industry’s most impactful and influential consultants, he...

25 Oct MAKE YOUR BUSINESS STAND OUT FROM COMPETITORS

Posted at 07:33h in Communications and PR, Advertising, Associations, Creativity, Customer Experience CX, Future of Work, Future Trends, Marketing, Technology

Topic: How to Stand Out in a Crowded MarketScenario: Customers’ attention spans are shorter than ever, even as they’re increasingly being split between different devices and channels – and marketed to more often than at any point in history. Every business (even those operating in...

27 Sep THE FUTURE OF WORK AND DIGITAL TRANSFORMATION

Posted at 05:36h in Cybersecurity, Customer Experience CX, Design Thinking, Digital Transformation, Innovation, Keynote Speakers

Being future of work keynote speakers, futurist market researchers, and consultants, we're constantly asked to research and advise on emerging trends. Just a few recent business topics we've been asked to explore include: The Future of Work: Dealing with Data Privacy and Online Security – Data...

24 Aug KEYNOTE SPEAKER: LAW FIRMS MUST INNOVATE AND ADAPT

Posted at 06:04h in Design Thinking, Customer Experience CX, Digital Transformation, Future of Work, Future Trends, Futurist

As keynote speakers for law firms and legal ops providers, we often explore topics such as leadership, change management, and digital transformation. We've been putting these subjects in especial focus lately as part of our recent columns for Corporate Counsel magazine as well. In case...

13 Aug CUSTOMER EXPERIENCE (CX): BUILDING TRUST AND LOYALTY

Posted at 08:12h in Advertising, Communications and PR, Customer Experience CX, Customer Service, Digital Transformation, Diversity

Build Customer Trust and Loyalty by Enhancing User Experience – Customers are more informed, choosier, and more demanding than ever, even as trust in leading brands is being eroded and an ever-growing number of rivals are often just a click or call away. Organizations can...

13 Aug THE FUTURE OF ROBOTICS AND ARTIFICIAL INTELLIGENCE TRENDS

Posted at 05:56h in Change Management, Customer Experience CX, Cybersecurity, Future Trends, Technology, Travel and Hospitality, Workforce Trends and Innovations

Rise of the Robots: AI is Coming for Your Job – Unless You Can’t Be Replaced – Fun fact: Artificially-intelligent chatbots (software personalities) are now smart enough to pass for humans in conversation, and they even have AI-powered software tools where you can enter a...

03 Aug THE FUTURE OF CUSTOMER EXPERIENCE AND DESIGN THINKING

Posted at 07:09h in Advertising, Business, Communications and PR, Creativity, Customer Experience CX, Customer Service, Design Thinking

Topic: Customer Experience and Design Essentials: Rethinking the Customer JourneyScenario: Executive leaders are often great about coming up with business ideas, but struggle to implement them in user-friendly fashion – by being clear and up-front about value propositions and features, removing friction and action steps...