AI, Automation, and Machine Learning

Welcome to the future of customer service and customer relationship management (CRM): With new advancements in technology and changes in consumer expectations, businesses must adapt to remain competitive. Going forward, best practices will require a balance between automation and human interaction, with an emphasis on...

The telecommunications industry is constantly evolving, and new advancements continuing to reshape how we communicate and connect with one another. In the coming years, we can expect to see the following trends shaping the future of telecommunications and wireless offerings.Firstly, the shift towards 5G networks...

Travel is changing, and - even at a glance - looking at the future of hotels and hospitality reveals many industry shifts that are still yet to occur. Looking ahead, the field is poised to be reshaped by advancements in technology, changing consumer preferences, and...

Ever wonder what the future of restaurants and food service will involve? We don't blame you: The restaurant industry is constantly evolving, and between new advancements in technology, changes in consumer behavior, and new safety regulations due to the pandemic, the future of restaurants looks...

The future of college-level and university learning is a fun and fascinating topic to explore. Think about it: Undergraduate and graduate schools have long been seen as institutions that provide students with an education that prepares them for a successful career. However, as we move...

Ask a marketing keynote speaker and they'llĀ  tell you: The future of online, digital, and mobile promotions has evolved significantly in recent years, and the future of marketing is set to be even more transformative. Case in point: If you think about it, social media...

The future of insurance - from auto, health, home, medical, and property to life and casualty insurers - is a common topic of discussion amongst futurists, keynote speakers, and management teams alike. After all, insurance has been a vital part of the modern economy for...

The future of beauty, fashion, and cosmetics continues to look brighter and more inclusive with each passing day. In addition, as consumers become more conscious about the ingredients in their beauty products and the impact of these products on the environment, companies are responding by...

As associations keynote speakers and futurists, we're often asked: What's the future of association management? After all, associations have been around for centuries, serving as networks for individuals with shared interests and goals. However, the future of associations is likely to look vastly different from...