Customer Experience CX

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Incremental improvements keep organizations functioning, but breakthrough innovations propel them into new frontiers and prosperity. At the same time, most leaders struggle to foster the conditions for pioneering market disruptions. Though serendipity plays a role, implementing a few helpful strategies dramatically raises the odds of...

Web3 represents the next phase of the internet’s evolution to deliver decentralized, trusted digital interactions harnessing blockchain, cryptocurrencies, smart contracts, and non-fungible tokens (NFTs). By reimagining incentives, access controls and data ownership online, Web3 aims to empower individuals rather than institutions in a user-governed internet...