Innovation

Being customer experience (CX) keynote speakers and consultants, we find ourselves being asked more and more: What's the secret to designing a great customer experience - and taking customer service to the next level? Likewise, partners often wonder: How can you create a corporate culture...

Our live and online leadership training classes and management courses frequently remind audiences of a simple point: Tomorrow's leaders are motivated by different factors than yesterday's management teams, and the new skills needed for success (and new factors needed to attract and retain high-performing talent)...