Workforce Trends and Innovations

Being customer experience (CX) keynote speakers and consultants, we find ourselves being asked more and more: What's the secret to designing a great customer experience - and taking customer service to the next level? Likewise, partners often wonder: How can you create a corporate culture...

Like corporate culture keynote speakers are prone to point out, everything in business starts with mission and values. As much as topics like creativity, innovation, and new workforce trends hog headlines, your ability to successfully leverage all depends on your workforce's capacity to learn, adapt,...

Wondering what the future of work holds, and which new workforce trends and innovations will define tomorrow's workplace? The latest installment in our series of articles summarizing our recent market research helps break it down.Topic: Creating a More Flexible Approach to Work: Redesigning Employee SchedulesScenario:...

As top futurists/speakers, our team often weighs in on topics like leadership, change management, and innovation, including new workforce trends and innovations. In the latest installment of our ongoing series that offers a quick recap and recent research, we discuss what it takes to keep...

Our live and online leadership training classes and management courses frequently remind audiences of a simple point: Tomorrow's leaders are motivated by different factors than yesterday's management teams, and the new skills needed for success (and new factors needed to attract and retain high-performing talent)...