Customer Experience CX

19 Mar

Posted at 07:06h in AI, Automation, and Machine Learning, Cloud and Online Security, Creativity, Customer Experience CX, Customer Service, Data Privacy and Identity Management, Government and GovTech Technology, Law and Legal Technology, Uncategorized

Government agencies play an essential role in shaping our society, from protecting public health and safety to managing natural resources and promoting economic growth. As we look to the future, the role and structure of government agencies are likely to evolve in response to changes...

17 Mar

Posted at 07:28h in Communications and PR, Creativity, Customer Experience CX, Finance and Banking, Sustainability, Technology, Training and Development

The future of ESG (Environmental, Social, and Governance) is taking shape as we speak. In fact, ESG factors have gained significant momentum in recent years, shaping the way investors and companies make decisions. With climate change and social inequality at the forefront of global discussions,...

16 Mar

Posted at 18:08h in Associations, Creativity, Customer Experience CX, Customer Service, Future of Work, Future Trends, Futurist, Innovation, Keynote Speakers, Leadership

In today's fast-paced business environment, organizations must adapt to survive and thrive. Change management (though defined differently by different individual organizations) is, in a general sense, often defined as the structured approach to transitioning individuals, teams, and organizations from their current state to a desired...

16 Mar

Posted at 17:21h in AI, Automation, and Machine Learning, Associations, Communications and PR, Customer Experience CX, Cybersecurity, Healthcare and Medical, Insurance - Home, Auto, Medical, Casualty, Property, Meetings and Events, Technology, Training and Development, Workforce Trends and Innovations

Ask keynote speakers and corporate training consultants and they'll tell you that the world of professional services is rapidly evolving, and the future looks bright for those who can adapt to the changing landscape. In the past, professional services firms were known for their expertise...

16 Mar

Posted at 14:25h in Blockchain and Cryptocurrency, Cloud and Online Security, Customer Experience CX, Customer Service, Cybersecurity, Data Privacy and Identity Management, Innovation, Keynote Speakers, Leadership, Marketing, Meetings and Events

The future of oil, gas, and petroleum production is a topic of great debate and concern as the world moves towards a cleaner and more sustainable energy mix. The oil and gas industry has been a major contributor to economic growth and development, but it...

16 Mar

Posted at 07:04h in Uncategorized, AI, Automation, and Machine Learning, Associations, Customer Experience CX, Customer Service, Design Thinking, Digital Transformation

Welcome to the future of customer service and customer relationship management (CRM): With new advancements in technology and changes in consumer expectations, businesses must adapt to remain competitive. Going forward, best practices will require a balance between automation and human interaction, with an emphasis on...

15 Mar

Posted at 06:59h in Business, Change Management, Customer Experience CX, Customer Service, Design Thinking, Digital Transformation, Diversity, Innovation, Leadership, Uncategorized

As you may be aware, the future of senior living and communities is a topic of great interest to many people. With the aging of the baby boomer generation, and many nations' populations continuing to age, the demand for more forward-thinking residential options is increasing...

15 Mar

Posted at 06:46h in Business, Change Management, Customer Experience CX, Diversity, Education - Schools, Colleges, University Programs, Future of Work, Future Trends, Futurist, Innovation

What is a futurist? What type of work do they do? And how can they help organizations build their business? These are just a few of many common questions we often get.According to various commentators, answering the question of “what is a futurist” isn’t as...