Diversity |

14 Dec CORPORATE SUSTAINABILITY AND GREEN BUSINESS

Posted at 05:22h in Design Thinking, Customer Service, Diversity, Leadership, Management, Marketing, Sustainability

How to Create a Culture of Sustainability in Your Business - We were asked to consider: Companies are moving to go greener - but how do you make the concept of sustainability stick and become a lasting watchword in a business? As we discovered, that...

07 Dec NEW WORKFORCE TRENDS AND INNOVATIONS: 2022, 2023 and beyond

Posted at 07:57h in Design Thinking, Diversity, Future of Work, Future Trends, Training and Development, Travel and Hospitality, Workforce Trends and Innovations

Topic: How to Work with and Manage Millennials and Generation ZScenario: Gen Yers (Millennials) are now the largest generation in the workforce, and Gen Z is following quickly on their heels. But these younger generations learn, think, and operator differently than Baby Boomers, Gen Xers,...

14 Sep DIVERSITY AND SUSTAINABILITY: DRIVING BUSINESS GROWTH AND INNOVATION

Posted at 07:33h in Diversity, Future of Work, Leadership, Management, Training and Development, Workforce Trends and Innovations

Topic: There’s More to Diversity Than MulticulturalismScenario: Trade secret – diversity can be one of the ultimate sources of competitive advantage in business. But diversity is about more than multiculturalism: It’s all about appreciate the value of bringing a wide range of perspectives and ideas...

14 Aug CAREER AND JOB ADVICE: HOW TO FUTURE-PROOF YOURSELF

Posted at 06:33h in Change Management, Business, Diversity, Future of Work, Innovation, Leadership, Personal Finance

Having served as futurist keynote speakers and future trends experts for 20+ years, we've worked with hundreds of leading businesses and brands to help future-proof products and solutions of all shapes and sizes. But as we note in bestselling book Make Change Work for You,...

13 Aug CUSTOMER EXPERIENCE (CX): BUILDING TRUST AND LOYALTY

Posted at 08:12h in Advertising, Communications and PR, Customer Experience CX, Customer Service, Digital Transformation, Diversity

Build Customer Trust and Loyalty by Enhancing User Experience – Customers are more informed, choosier, and more demanding than ever, even as trust in leading brands is being eroded and an ever-growing number of rivals are often just a click or call away. Organizations can...

04 May DIVERSITY AND SUSTAINABILITY: THE INSIDE GUIDE

Posted at 07:59h in Creativity, Customer Experience CX, Customer Service, Diversity, Future Trends, Innovation, Leadership, Management

26 Apr CUSTOMER EXPERIENCE SPEAKER: RETHINKING CUSTOMER SERVICE

Posted at 07:00h in Customer Experience CX, Customer Service, Design Thinking, Diversity, Future of Work, Future Trends, Workforce Trends and Innovations

Topic: Customer Experience and Design Essentials: Rethinking the Customer JourneyScenario: Business executives are often great about coming up with business ideas, but struggle to implement them in user-friendly fashion – by being clear and up-front about value propositions and features, removing friction and action steps...

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