Future of Work

Being customer experience (CX) keynote speakers and consultants, we find ourselves being asked more and more: What's the secret to designing a great customer experience - and taking customer service to the next level? Likewise, partners often wonder: How can you create a corporate culture...

As many new workplace trends and workforce innovations as COVID-19, political uncertainty, and market upheaval have ushered in, finding ways to successfully inspire and motivate employees is often simpler than you might suspect. In fact, as we've found in our market research, sometimes, all it...

Wondering what the future of work holds, and which new workforce trends and innovations will define tomorrow's workplace? The latest installment in our series of articles summarizing our recent market research helps break it down.Topic: Creating a More Flexible Approach to Work: Redesigning Employee SchedulesScenario:...

As top futurists/speakers, our team often weighs in on topics like leadership, change management, and innovation, including new workforce trends and innovations. In the latest installment of our ongoing series that offers a quick recap and recent research, we discuss what it takes to keep...