Customer Service

01 Dec

Posted at 01:08h in Business, Change Management, Creativity, Customer Service, Finance and Banking, Innovation, Management

The first thing disruption speakers and other keynote presenters should always be point out: It's vital to disrupt yourself before competitors do it for you. Thankfully, finding ways to innovate and outmaneuver rivals while always staying one step ahead isn't as convoluted or difficult as...

21 Nov

Posted at 07:20h in Business, Customer Experience CX, Customer Service, Finance and Banking, Leadership, Management, Marketing, Technology

Public speakers frequently give keynote speeches on topics like business leadership, change management and innovation. What they don't do as often is give you expert hints, tips, and best practices for actually attracting new customers and building your business online. So whenever we serve as...

19 Nov

Posted at 16:32h in Associations, Advertising, Business, Communications and PR, Customer Service, Future Trends, Futurist, Innovation, Keynote Speakers, Leadership, Management, Marketing

As disruption keynote speakers, we often speak about topics like leadership, innovation, technology, and change management. But lately, we're also being asked to talk about how organizations can bounce back and quickly pivot or turn around their current strategy or operations to find success. Trade...

15 Nov

Posted at 18:46h in Change Management, Creativity, Customer Service, Design Thinking, Future of Work, Future Trends, Keynote Speakers, Leadership

As a futurist keynote speaker and trends expert, I find that it's important to remind audiences up-front: Despite common misconceptions, futurists aren’t psychic, and we don’t actually predict the future for a living. Instead, we serve as market researchers and digital anthropologists of a sort....

12 Nov

Posted at 07:52h in Business, Change Management, Customer Service, Future of Work, Futurist, Innovation, Technology, Workforce Trends and Innovations

Being customer experience (CX) keynote speakers and consultants, we find ourselves being asked more and more: What's the secret to designing a great customer experience - and taking customer service to the next level? Likewise, partners often wonder: How can you create a corporate culture...

28 Jun

Posted at 06:51h in Technology, Creativity, Customer Experience CX, Customer Service, Design Thinking, Leadership, Management, Meetings and Events

Redefining User Experience (UX): The Race to Make Technology More Human – While technology continues to get more powerful and the stuff of science fiction is already here, the future actually lies in making high-tech solutions more approachable and user-friendly more than actual high-tech advancement....