Customer Service |

28 Feb THE FUTURE OF MEETINGS AND EVENTS: HOW POP FUTURE CAN HELP

Posted at 04:59h in Customer Service, Design Thinking, Future of Work, Future Trends, Futurist, Innovation, Leadership, Training and Development

POP FUTURE™ is a new learning and education system (aka a teaching methodology, which is free for all to download and learn about here) that anyone can use to make future trends, technology innovations, and business topics more fun and simple to understand - and...

23 Feb USING OPEN SOURCE SOFTWARE TO GROW YOUR BUSINESS

Posted at 09:56h in Technology, Customer Service, Design Thinking, Management, Marketing, Training and Development

How can you turbo-charge business growth using open source software solutions? The answers are simpler than you think.Consider that flexibility and agility are the ultimate source of competitive advantage in a business world that moves at rapid pace. Kubernetes – an open source platform that...

22 Feb THE FUTURE OF BUSINESS: REENGINEERING TOMORROW’S WORLD

Posted at 05:34h in Business, Change Management, Customer Service, Design Thinking, Digital Transformation, Future of Work

In keeping with our previous post, here are several topics we've recently been exploring as part of our keynote speaking and management consulting practices.Want Digital Transformation? Transform Your Culture First – Digital transformation isn’t as difficult as many firms think from a purely technical standpoint...

21 Feb FUTURE OF AI, MACHINE LEARNING, AND COMPUTER VISION

Posted at 06:34h in Business, Communications and PR, Customer Experience CX, Customer Service, Design Thinking, Digital Transformation, Technology, Training and Development, Workforce Trends and Innovations

21 Feb FUTURE OF DATA SCIENCE, ANALYTICS, CUSTOMER INSIGHTS

Posted at 06:10h in Advertising, Customer Experience CX, Customer Service, Management, Marketing, Technology, Workforce Trends and Innovations

21 Feb WHAT’S THE FUTURE OF TRAVEL AND TRANSPORTATION?

Posted at 06:05h in Change Management, Advertising, Communications and PR, Customer Experience CX, Customer Service, Sustainability, Travel and Hospitality, Uncategorized

14 Jan FUTURE TRENDS: THE FUTURE OF WORK, TECHNOLOGY, AND MORE

Posted at 10:03h in Customer Service, Digital Transformation, Future Trends, Futurist, Technology, Training and Development, Workforce Trends and Innovations

Happy New Year! As futurist keynote speakers and strategic advisers to over 1000 brands, we’re often asked: Which trends will define the year ahead? It’s a fine question to ask, as from NFTs to AR and cloud-native platforms to advanced biometrics (and a metaverse full...

09 Jan NEW BOOK: CUSTOMER EXPERIENCE AND CUSTOMER SERVICE

Posted at 06:00h in Change Management, Customer Experience CX, Customer Service, Futurist, Innovation, Leadership, Management, Technology

Customer experience (CX) isn’t just the ultimate source of competitive advantage today – in tomorrow’s increasingly hyper-competitive world, it’s everything. Revealing how to deliver legendary customer service and design can’t-miss products, services, and solutions that stand out at a glance, Customer Experience (CX): The Ultimate Guide™...

14 Dec CORPORATE SUSTAINABILITY AND GREEN BUSINESS

Posted at 05:22h in Design Thinking, Customer Service, Diversity, Leadership, Management, Marketing, Sustainability

How to Create a Culture of Sustainability in Your Business - We were asked to consider: Companies are moving to go greener - but how do you make the concept of sustainability stick and become a lasting watchword in a business? As we discovered, that...

13 Aug CUSTOMER EXPERIENCE (CX): BUILDING TRUST AND LOYALTY

Posted at 08:12h in Advertising, Communications and PR, Customer Experience CX, Customer Service, Digital Transformation, Diversity

Build Customer Trust and Loyalty by Enhancing User Experience – Customers are more informed, choosier, and more demanding than ever, even as trust in leading brands is being eroded and an ever-growing number of rivals are often just a click or call away. Organizations can...

Customer Service