Customer Experience CX

21 Dec

Posted at 07:57h in Workforce Trends and Innovations, Creativity, Customer Experience CX, Design Thinking, Future Trends, Futurist, Technology, Travel and Hospitality

The future of travel continues to evolve at a blistering clip, promising more new emerging trends and innovations in 2022, 2023, and the years to come. Wondering what it takes to design winning solutions and customer experiences going forward? You can put yourself in the...

26 Oct

Posted at 06:55h in Business, Change Management, Customer Experience CX, Design Thinking, Digital Transformation, Future of Work, Future Trends, Futurist, Innovation

FutureProof Strategies is honored to announce that futurist keynote speaker and strategic adviser to over 1000 brands Scott Steinberg has been named by Consulting® magazine to its list of Top 25 Consultants for Excellence in Leadership.Awarded to the industry’s most impactful and influential consultants, he...

25 Oct

Posted at 07:33h in Communications and PR, Advertising, Associations, Creativity, Customer Experience CX, Future of Work, Future Trends, Marketing, Technology

Topic: How to Stand Out in a Crowded MarketScenario: Customers’ attention spans are shorter than ever, even as they’re increasingly being split between different devices and channels – and marketed to more often than at any point in history. Every business (even those operating in...

13 Aug

Posted at 05:56h in Change Management, Customer Experience CX, Cybersecurity, Future Trends, Technology, Travel and Hospitality, Workforce Trends and Innovations

Rise of the Robots: AI is Coming for Your Job – Unless You Can’t Be Replaced – Fun fact: Artificially-intelligent chatbots (software personalities) are now smart enough to pass for humans in conversation, and they even have AI-powered software tools where you can enter a...

03 Aug

Posted at 07:09h in Advertising, Business, Communications and PR, Creativity, Customer Experience CX, Customer Service, Design Thinking

Topic: Customer Experience and Design Essentials: Rethinking the Customer JourneyScenario: Executive leaders are often great about coming up with business ideas, but struggle to implement them in user-friendly fashion – by being clear and up-front about value propositions and features, removing friction and action steps...

20 Jul

Posted at 06:04h in Associations, Customer Experience CX, Customer Service, Digital Transformation, Finance and Banking, Future of Work, Personal Finance

Topic: The Future of Banking and Finance: Reimagining Money and PaymentsScenario: The world of finance is quickly going high-tech and digital – and for tomorrow’s business, the future lies far beyond simply processing online payments. Now’s a fine time to start exploring the many ways...