Articles and Videos

Smart grids mean upgraded electricity infrastructure that uses advanced technologies to monitor, protect and automatically optimize the operation of the network in real-time. They enhance power delivery and usage to benefit both utilities and consumers through enhanced resilience, efficiency, reliability and integration of renewable sources.Traditional...

Practically speaking, the concept of customer experience touches on how customers perceive their interactions with a company and its products or services. The principle encompasses every stage of the customer journey, from initial research and discovery of a brand to purchasing, onboarding, usage, service requests,...

Renewable energy comes from natural sources or processes that are constantly replenished. Offerings would encompass sunlight, wind, rain, tides, waves and geothermal heat. The renewable resources harnessing these flows of energy are constantly renewed in a short timeframe. They are virtually inexhaustible, unlike rapidly depleting...

The term CRM stands for customer relationship management. It refers to all the strategies, techniques, tools, and technologies companies use to manage and analyze customer interactions in order to build stronger, more profitable customer relationships over time.CRM software centralizes customer data across the various touchpoints...

The concept of SaaS stands for "Software as a Service." It speaks to cloud-based software applications that users access via the internet, usually through a web browser. Under the SaaS model, the service provider centrally hosts the software application's code, databases, and other backend components....

Risk management is the process of identifying, assessing and controlling threats to an organization's capital and earnings. It allows organizations to minimize or prevent losses by taking proactive measures to address potential risks before they turn into issues. The base point of risk management is...