Articles and Videos

Us future of customer service speakers and consulting futurists are often called in for live and virtual online keynote speaking engagements. What are some of the top topics and emerging trends that we're asked to talk about, however? You may recognize a few items on...

Shh, don't tell - the best customer experience speakers and CX futurists are in high demand with companies for many reasons:Expertise - They have deep CX expertise from years of research, consulting and working with major brands and can share actionable insights rather than just...

Customer experience futurists and keynote speakers typically work to anticipate where customer expectations and behaviors are heading, and help companies prepare for delivering great customer experiences in the future. How do these efforts manifest in practical solutions and marketing programs and user interactions, however? It...